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North American Bancard
Tuesday, April 14 2020

 

Recently, we have heard feedback from many of you about ways we can improve the device ordering and deployment experience for both you and your merchants.

In response to your feedback, we are pleased to announce that NAB has partnered with POS Portal, the premier partner in the payments industry for deployment services. POS Portal is far and away the leading distributor of payment devices in the U.S.

We are confident that this partnership will provide you and your merchants with the world-class experience you expect and deserve. We plan to be fully live with POS Portal in late April.

Key improvements to the customer experience:

Quality control procedures to ensure that the right equipment gets to the right merchant.
   
Easy, fast, and accurate deployment.
   
A systematic validation process to ensure that hardware will work the way it’s expected to when the merchant receives it.
   
Same-day shipping.
   
Dedicated Account Managers to ensure premium service delivery.
   
Strong SLAs and SLA oversight to meet service expectations.
   
Increased security and encryption standards (POS Portal holds multiple certifications including: P2PE, PCI, FD, SAS70, and more).

We thank you for your continued agent ISO partnership. We look forward to improving the device ordering experience for you, as well as your merchants.

If you have any questions or concerns, please feel free to reach out to your Partner Relations Advisor. 

 

 

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    © Shaw Merchant Group, LLC. Our goal is to gather accurate, updated information and assist you in your research. We recommended that you check with your service provider or financial institution directly and get independent financial advice before making any commitments or business decisions. 

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